Bloom Health Hospitals Ltd - Website And Services Terms

1.1. These Terms And Conditions (“Terms”) govern your use of the Bloom Health Hospitals Ltd website, and any appointment booking or healthcare services offered via the website or in person.

1.2. By accessing the website or using our services, you confirm that you accept these Terms in full. If you do not accept these Terms, you must not use the website or services.

Bloom Health Hospitals Ltd

We provide urgent care, GP walk-in services, diagnostics, outpatient care, and other private medical services at our facilities in Milton Keynes and as otherwise advertised.

3.1. The website content is provided for general information only. It does not constitute medical advice, diagnosis or treatment.

3.2. Use of the website does not create a doctor - patient relationship. This relationship also does not get established when interacting with the administrative and reception staff.

3.3. In case of a medical emergency, do not use the website - call 999 or attend your nearest A&E immediately. If you are unsure, please contact 111 regarding advice on non-emergent medical advice.

3.4. We make reasonable efforts to ensure information is up to date and accurate, but we do not guarantee completeness or suitability for a particular purpose.

4.1. You may book appointments online through the website, by phone, or attend as a walk in where services allow.

4.2. All bookings require accurate and complete patient information. By submitting a booking, you confirm the information provided is true.

4.3. We reserve the right to prioritise patients based on clinical urgency. Wait times may vary.

4.4. We may cancel or reschedule bookings due to unforeseen circumstances (staff unavailability, equipment failure, emergency demand). In such cases, we will inform you as soon as reasonably possible and attempt to offer alternative slots.

5.1. All services provided by Bloom Health Hospitals Ltd are private and self-pay, unless otherwise agreed.

5.2. Payment must be made at or before the time of consultation, diagnostic tests, or treatment. We accept payment methods as specified on the website or at point of care.

5.3. If payment is not completed, we reserve the right to refuse to provide further services until payment is settled.

6.1. If you cancel an appointment with less than 24 hours’ notice, a cancellation fee may apply (as per the fee schedule at the time of booking).

6.2. Refunds will only be provided where clinically appropriate, or when required under applicable law.

6.3. No-shows without prior cancellation may result in full-service charge.

7.1. You must provide accurate, complete and truthful medical history and personal information.

7.2. You agree to follow any instructions provided by our clinical staff.

7.3. Our clinicians make treatment decisions based on professional judgement at the time of consultation, and you acknowledge that medicine has inherent limitations and risks.

8.1. Use of online booking, forms, contact requests or newsletter subscription constitutes consent to data collection and processing under our Privacy Policy.

8.2. You may withdraw consent at any time, subject to the terms of our Privacy Policy.

9.1. The website may contain links to third party websites for convenience. These links do not imply endorsement.

9.2. Bloom Health Hospitals Ltd is not responsible for the content, accuracy, compliance or availability of third-party sites. Use of third-party links is at your own risk.

10.1. To the maximum extent permitted by law, Bloom Health Hospitals Ltd, its directors, employees, agents or affiliates will not be liable for any direct, indirect, incidental, consequential or punitive damages arising from use of the website, reliance on its content, inability to use it, or use of linked external sites.

10.2. This includes, but is not limited to, loss or damage from viruses, data corruption, delays, or inaccurate information. If you would like more information regarding this, please contact the Bloom DPO at dpo@bloom-health.co.uk.

We may revise these Terms at any time by updating this page. The updated Terms will apply from the date we post them. Your continued use of the website or services after changes constitutes acceptance of the revised Terms.

These Terms are governed by and construed in accordance with English law. Any disputes arising under or in connection with these Terms shall be subject to the jurisdiction of the English courts.

For enquiries about these Terms or our services, email: compliance@bloom-hospital.co.uk